Transferring a Call
There are two ways to transfer a call -- these are called a 'blind transfer' and a 'consulted transfer'.
1. A blind transfer is when you transfer the original caller directly to the other person.
2. A consulted transfer is when you dial another person, speak to them and explain that you wish to transfer a call to them, and then transfer the original caller through to them.
Blind transfer
When you are in a Teams call, click the three dots in the menu and select the 'Transfer' option.
This will pop-up the following menu. Type a person's name or telephone number and then select the person you want to transfer the call to.
When you click 'Transfer', you will be disconnected and the person you have transferred it to will receive an incoming call.
Consulted transfer
As above, when you are in a call, select the three dots from the menu.
This time, select 'Consult then transfer'.
You will see this pop-up:
Type the person's name or telephone number that you wish to transfer the call to. You can then click 'Chat' -- this will open up a Teams chat window, where you can send a message to the person.
You will see a button labelled 'Transfer' at the top of the chat window. If they are happy to accept the call, click this to transfer the call as above.
If you would rather speak to the person, you can click the drop-down menu (the downward arrow) and select 'Teams audio call'.
This will call the other person.
You will get a normal Teams call window, except that you will see a 'Transfer' button at the top of the call window.
If the person is happy to take the call, click the 'Transfer' button and it will transfer the call. Once transd