How to Troubleshoot Common Printer Problems
Below are a few ways in which you can troubleshoot common Papercut issues:
Check you are signed into the Print deploy Client
1. Navigate to the task bar, click the up arrow, right click on the printer icon and select 'View my Printers.'
2. When 'View my printers' has been selected a program will start asking for you to sign in with your Microsoft 365 credentials (This includes your full email address and password,) if you are already signed into this portal then close this window.
Refresh the printers
1. To refresh your printers select the up arrow on the taskbar, right click on the printer icon and select 'Refresh my printers now,' Once the printers have refreshed restart the application that you're trying to print from and try to print your document again.
Check you have signed in with the correct username
1. If you have recently changed your first or last name your Print Deploy Client may still be signed in as the older username which will redirect your documents to your old print queue, to view your registered username select the up arrow on the taskbar, right click on the printer icon and select 'View my Printers'
2. Once the Print Deploy Client has opened in bottom right hand corner you will see your first and last name, If these names are not valid to your exisitng email address then contact SAND IT service: ITHelpdesk@sandmat.uk.
