If one of the school sign in iPads goes offline here is how you can remotely or in person make sure it is back online in a few simple steps:

1)  Go to the sign in website at https:my.signinapp.com/today

2) On the top menu bar select manage and then click on the sites tab

3) From here click on the school which is either showing offline from the automatic email you received or via a ticket which has been raised

4) Click on the school and select devices. Now check that site's iPad

5) If it is showing a red cross above the iPad name in the Devices section then you need to delete this iPad and hit the green connect button

6) It will now generate a 7 digit pin

7) This code is needed to get the app on the iPad back up and running. If you are on a call then ask the user to click the app icon on the iPad, but if you are on site then go to the iPad and open the app. You should be greeted by a get started screen. Click on the get started button

8) If you are on a call then tell the user the 7 digit pin they need to input. If you are on site have your laptop handy or write the code down so you can do it.

Once the 7 digit pin has been input the app should be back up and running again. The only problem you may have is that every member of staffs fobs may need to be re-registered. You can do that by reading the fob activation article just click here or go to: https://ithelpdesk.sandmat.uk/support/solutions/articles/51000060386