How to recall an internal email in Outlook
When sending emails within SAND Academies Trust, it's possible to recall a sent email under certain circumstances.
This will only work for internal email -- 'internal' means any email that is both sent from a sandmat.uk address and sent to a sandmat.uk address. If you have sent an email to anyone else outside of SAND, this will not work.
1. Recalling the sent email
To begin, go to your Sent Items in your Outlook and open the sent email that you wish to recall.
In the email message, click the three dots in the top-right corner of the email. Choose 'Advanced options' and then 'Recall message'.
You should see the following message:
Click OK to proceed.
2. Checking the status of the email recall
Once you've recalled the email, you should get a notification through to your inbox:
You can click the link in the email to 'View Message Recall Report' if you want to check on the status of the recall. Doing so will take you to a webpage, as below.
Notice that the email to Bob is currently under the 'Pending' section. It has not yet been recalled.
Click the 'Refresh' button to check for updates.
Once the email has been successfully recalled, you should be able to refresh to page and then see the email to Bob under the 'Recalled' tab:
